Distance Sales Contract

Article 1: Parties

1.1. SELLER (Hereinafter referred to as "SELLER")

• Title / Trade Name: Özlem Çubuk – ARTENISA
• Tax Number (VKN): 2630329955
• Registered Address: Karapürçek Mah. 495. Cad. A-B Blok No:1/24 Altındağ / ANKARA, Türkiye
• Phone: +90 535 649 71 33
• Email: info@artenisa.net

1.2. BUYER (Hereinafter referred to as "BUYER")

The BUYER is the consumer/customer who places an order via www.artenisa.net. The BUYER’s name, address, phone number, and email address are the details provided during checkout and/or account registration.

Article 2: Subject

The subject of this contract is to determine the rights and obligations of the parties in accordance with the Law on Consumer Protection No. 6502 and the Regulation on Distance Contracts regarding the sale and delivery of the product(s) ordered by the BUYER electronically via www.artenisa.net.

Article 3: Product, Price, and Payment

The type, quantity, unit price, taxes (including VAT where applicable), shipping fee (if any), and total order amount of the product(s) are displayed to the BUYER before completing the order and are confirmed electronically by the BUYER at checkout.

Article 4: Delivery and General Provisions

4.1. The BUYER declares that they have read and approved the preliminary information (ön bilgilendirme) and this contract electronically before completing the order.

4.2. The product(s) will be delivered to the BUYER (or the person/organization at the address indicated by the BUYER) within the delivery time stated on the website/order page, provided that it does not exceed the legal maximum period.

4.3. If the product is to be delivered to a third party, the SELLER cannot be held responsible if that person/organization does not accept delivery.

4.4. The SELLER is responsible for delivering the product(s) intact, complete, and in accordance with the order details. If an item is damaged in transit, the BUYER should contact the SELLER immediately and keep all packaging where possible.

4.5. For delivery, the total order amount must be successfully paid. If the payment is not completed or is cancelled/chargebacked by the bank/payment institution, the SELLER’s delivery obligation may be suspended.

Article 5: Right of Withdrawal (Cayma Hakkı)

5.1. The BUYER has the right to withdraw from this contract within 14 (fourteen) days without giving any reason and without paying any penalty, starting from the date the product is received by the BUYER or the person/organization at the delivery address.

5.2. To exercise the right of withdrawal, the BUYER must notify the SELLER within the 14-day period via email at info@artenisa.net.

5.3. After notifying the withdrawal request, the BUYER must return the product within 10 (ten) days, unless otherwise required for the logistics process arranged by the SELLER.

5.4. The SELLER will refund the payments received from the BUYER within 14 (fourteen) days following receipt of the withdrawal notice, using the same payment method, subject to the conditions of applicable legislation. The SELLER may process the refund after the product is returned or proof of shipment is provided (where applicable).

5.5. Return Shipping Cost: In case of withdrawal, return shipping costs are covered by the SELLER/provider within the consumer-friendly framework applied to distance sales. The SELLER may guide the BUYER to use the contracted carrier for smoother handling and tracking.

Article 6: Exceptions to the Right of Withdrawal

The Right of Withdrawal cannot be exercised for the following contracts (within the scope of applicable legislation):

• a) Goods prepared in line with the BUYER’s wishes or personal needs (specifically bespoke/custom-commissioned Atelier sculptures).
• b) Goods whose protective elements (packaging/seal) have been opened after delivery and which are unsuitable for return due to health/hygiene reasons (if applicable).
• c) Goods that are mixed with other products after delivery and cannot be separated by their nature.

Article 7: Status of Default and Legal Consequences

If the BUYER goes into default regarding card payment transactions, the cardholder will pay interest within the framework of the credit card agreement made with the bank and will be liable to the bank. The relevant bank may take legal action and may claim costs and attorney fees from the BUYER. In any case, if the BUYER goes into default due to their debt, the BUYER agrees to pay the damage and loss of the SELLER due to delayed performance.

Article 8: Dispute Resolution

In disputes arising from this contract, complaints and appeals may be made to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court (Tüketici Mahkemesi) in the place where the BUYER’s residence is located or where the consumer transaction is made, within the monetary limits determined annually by the Ministry of Trade.

Article 9: Enforcement

When the BUYER approves this contract electronically via the website, the BUYER is deemed to have accepted all terms of this contract.